General Terms & Conditions


Chamber of commerce number: 89919904

VAT no. 


We kindly ask you to read our Terms & Conditions before ordering. Thanks in advance!


Article 1. Definitions

1.1 Vintageby2nd is an online shop in secondhand clothing, footwear and accesoires, which can be visited at Vintageby2nd has no physical store and order can only be places online.

1.2 These general conditions are belonging to the internet activities of

Article 2. Applicability

2.1 Our terms and conditions apply to all offers, orders and agreements closed through the website and they exclude all possible other general conditions of sale.

2.2 Accepting an offer and / or placing an order means accepting the applicability of these conditions.

2.3 Any deviations from these terms and conditions may only take place in written. In case of any deviation from a certain part of the general conditions, the other terms and conditions remain fully in force.

Article 3. Agreements

An agreement is established after the acception of the offer on our website by the customer. Vintageby2nd is authorized to refuse orders or to ask for additional information. If an order is not accepted, this will be reported to the customer, mentioning the reason of rejection.

Article 4. Prices

4.1 The prices of the articles mentioned on the product page exclude VAT on all orders. Within countries outside the European Union any import duties can be calculated when the order arrives in the country of its destination

4.2 Delivery costs are (unless otherwise stated) not included in these prices. Before closing the agreement, the total price including the shipping costs is announced through our website. More on shipping rates can be found here.

4.3 Customer clearance and import taxes / duties are at the customers expense.

4.4 can not be held to price indications which are clearly incorrect, for example as a result of obvious typing errors or misprints. No rights can be derived from unlawful pricing information.

Article 5. Payments

5.1 A payment can be made in one of the ways specified during the ordering process. A customer’s order can be subjected to certain additional payment- and ordering conditions. After placing an order, the customer will receive an immediate confirmation by e-mail with the total cost, including the shipping costs. Payments can be made with:

  1. a) iDeal: If you use online banking from ABN AMRO, Fortis, ING, Rabobank or SNS Bank, you can pay with iDEAL. You can make your payment quickly and easily at the familiar online banking page of your own bank.
  2. b) PayPal: PayPal guarantees a safe and smart payment process. At home and abroad, you can pay with a bank- or giro account in an easy way. Paypal does charge an extra 4% per payment and this is at the customers expense.

Article 6. Delivery

6.1 Vintageby2nd strives to offer all orders for dispatch on the next day, but no later than 3 business days after receipt of the payment. Vintageby2nd is however not obliged to do so. You will receive e-mails informing you of updates to your order status and a tracking link (if applicable).

6.2 If an order cannot be shipped completely, the order won’t be sent at all, unless consultation with the customer has taken place. In case the delivery of an order is delayed because (part of) the order is (temporarily) out of stock or for other reasons, or in case an order can’t be processed (completely), the customer will receive a message within 5 business days after placing the order. In that case, the customer has the right to cancel the order free of any charge. Vintageby2nd will then arrange an immediate and complete refund.

6.3 Deviations in colour-, type-, text- and / or price changes reserved. Goods and / or services are clearly and truthfully depicted and / or described, and as fully as reasonably required.

Article 7. Retention of title

The ordered items change their owner during the moment of the delivery of the items at the delivery address.

Article 8. Return of items

8.1 We do our best to describe and present our products on our website in the best possible way. If you are not completely satisfied with your purchase anyhow, you can return the item(s) to us in their original condition. To all purchases* (including discounted / sale items) applies: money back if not satisfied.

8.2 The customer has the right to decide to return any item during a 14 day period, which starts after the item is delivered. After this 14 day period, returns won’t be accepted.

8.3 When the customer decides to execute his/her right to return a bought item, he/she has to contact Vintageby2nd via email, by contacting After the return request is accepted by Vintageby2nd, the customer will be notified via email, and he/she will have 14 days to return the given item. Return shipments received by Vintageby2nd after this 14 day period are not excepted, unless agreed otherwise.

8.4 The item has to be in its original state and in an unworn condition, without any smell of perfume, perspiration or cigarette smoke or any other signs of wearing. Shoes can be tried on indoors, of course, but they can’t be returned anymore, as soon as they have been worn outside. Please make sure that you don’t use too much perfume or make up while trying on clothes and that the items won’t get damaged by any jewellery. Vintageby2nd reserves the right to reject return orders and/or to charge a fee for repair or because of a reduction of the sales value, on the basis of the aforementioned points or suspected use of the items.

8.5 Return orders always have to be sufficiently stamped. These costs have to be borne by the customer. Return orders which are insufficiently stamped will be rejected at all times.

8.6 Vintageby2nd is not responsible for lost return orders. The customer himself/herself has to make sure that the return order is packed and shipped properly.

8.7 After receiving the return shipment, we will check the items on the aforementioned points. As soon as possible, but at the latest within 5 business days, you will receive an e-mail with a confirmation of return. Immediately, but at the latest within 2 business days after return conformation, Vintageby2nd will refund the purchase money of the returned item(s). The refund is excl. charged shipping costs. The return costs have to be borne by the customer.

8.8 Payments by Creditcard or PayPal are only refunded on your creditcard- or PayPal account. Also please make sure that the article is sufficiently packed, otherwise we can’t process your return. As a customer you are responsible for the costs of the return shipment. In the case of Ideal payments, refunds will be made to the used bank account.

Article 12. Orders / communication

Vintageby2nd cannot be held responsible for any misconception, defect, delay or for receiving orders and messages incorrectly as a result of the use of internet or any other means of communication used for the communication between the customer and Vintageby2nd, or between Vintageby2nd and third parties, insofar as related to the relationship between the customer and Vintageby2nd, unless and for as far as it has been caused intentionally or with deliberate recklessness by Vintageby2nd.

Article 13. Force Majeure

In case of force majeure, Vintageby2nd has the right to, on her own discretion, postpone a customer’s order or to cancel the agreement without judicial intervention, by informing the customer in writing and without the obligation for Vintageby2nd to pay any compensation, unless this, in the given circumstances and to standards of reasonableness and fairness, should be unacceptable.

Article 14. Applicable law and competent court

14.1 All rights, obligations, offers, orders and agreements, to which these Terms and Conditions apply, as well as these Terms and Conditions, are exclusively governed by Dutch law.

14.2 Of course it can happen that you are not totally satisfied about our products or services. In that case, please contact us as soon as possible, preferably per e-mail:

14.3 Disputes between parties can be submitted to the competent court in the Netherlands.

14.4 If one or more of these Terms and Conditions are declared void at court ruling:

other conditions of these Terms and Conditions will remain in full force and effect,

Vintageby2nd and the ordering customer will consult together in order to come to an agreement regarding new conditions which will fully replace the voided conditions. The new conditions have to follow the aim and the meaning of the voided conditions as much as possible.